How to Exchange Your Locker

If you find that you require a locker of a different size or in a different location, we offer a straightforward process to help you exchange your current locker rental. This guide will walk you through the eligibility criteria, the steps involved in making an exchange, and any fees or payment considerations you should be aware of.

Eligibility

Exchanging your locker is possible depending on the availability of the locker size or location you desire, as well as your current rental status. It’s important to note that if you choose to upgrade to a larger locker, additional charges may apply to cover the difference in rental fees. We recommend checking your rental agreement and contacting our team to confirm your eligibility before proceeding with an exchange.

Steps to Exchange

• The first step is to reach out to our customer service team. You can do this conveniently through phone, email, or our online chat service, whichever method suits you best.
• When you contact us, please provide your current locker identification number along with the size or location of the locker you wish to switch to. This information helps us process your request efficiently.
• Our customer service representatives will then verify the availability of the locker you want and guide you through the exchange process, ensuring all your questions are answered.
• Before you can start using your new locker, you may be required to vacate and return your current locker. This step ensures a smooth transition and proper management of locker assignments.

Fees and Payment

When exchanging lockers, any difference in price between your current locker and the new one will be either charged to you or refunded accordingly. Additionally, please be aware that the exchange may result in your rental period being reset, so it’s important to confirm how this affects your billing cycle and rental duration with our team.